Sunday, September 19, 2010

Squeaky Wheel - Update #7

Yet another update to post! My mom ordered Nia's nursery furniture from Walmart at the end of July during her visit, and it came very quickly ahead of the estimated arrival date.
We weren't in a rush with the nursery anyway because we'd figure Nia would sleep in our room for the first three months, but we were still excited to get the room in order. Well, when it arrived there were two of the same end for the dresser so we couldn't complete it. My mom called to have a replacement part sent, and after about 3-4 days it didn't arrive so she called again then wrote an e-mail. Well needless to say, Nia was born and we never received the part. Uka even called, and I did but they sent a crib part although we never even mentioned needing it, only the dresser part. 

It's been a very annoying pursuit, and I've called both the consumer department the manufacturer outsources too as well as the manufacturer directly trying to get the part and let them know what a headache their causing. Although Nia's not in her room yet, having the dresser set up would let us better organize her clothes (they're in a hanging closet organizer for now). It got to the point that the consumer department and the manufacturer knew who I was whenever I called!

Finally, I escalated it back to Walmart. Here's what I wrote them: 

This product was shipped incomplete, and I have called the customer service that the manufacturer outsources to as well as the actual manufacturer for the missing part (side A of the dresser as I had received 2 of side B). My mother ordered this for me and she called and e-mailed multiple times as well as my husband. They sent a follow-up part but it was for the crib instead of the dresser which we requested. I've now contacted them myself 3 times and as my daughter was born on August 12 and this product is now over one month delinquent. I am very upset as I have not been able to complete my daughter's nursery. This is my first child and this is such an embarrassment when guests come over especially as my parents who are visiting this weekend to see their first grandchild for the first time. I would like a refund for this product or for Walmart to step in and demand that the manufacturer send it to me immediately. Thank you.

Well Walmart customer service was fantastic! They stepped in and contacted the manufacturer and called me to issue a $20 credit. We finally received the correct part a few days ago and now can set up the last piece of Nia's furniture and get organized!

I know a lot of people take issue with Walmart, but we've bought pieces from them before and guests always thinks they're from Crate & Barrel or Pottery Barn and I say, "Nope, it's from Walmart!" For people on a budget it really is a good go-to source for decorating. Now visiting Walmart . . .  that's a whole other issue entirely. That's what the funny site People of Walmart celebrates. Check it out!