Friday, May 17, 2013

Squeaky Wheel #13: My Quest for the Perfect Smartphone Walletcase

I have a bit of an obsession with finding the perfect cell phone case (you can check out my BlackBerry Squeaky Wheel case post here) and now with my S3 it took several months before I found the right case. There was one I thought was perfect, but it arrived cracked from an overseas vendor via Amazon, who reimbursed me (love their customer service!). It was while waiting for that case that my last S3 screen cracked. Just my luck!

The search for the next case was extensive and after scouring the internet I found this one:

{Image Credit}
 Here's what I liked about it when considering purchasing it:
  • The color - I didn't want a non-descript black case but not too show-offy either; the deep shade of purple was spot-on
  • The strap - so many cases didn't have a wristlet strap or if they did they were lacking in other features
  • Ample card slots including a clear one - I liked that there was a see-through pocket to put my ID into
  • A pocket for cash - I want the ability to just put my phone, cash, ID and MetroCard into one unit and dash. I didn't want to have to carry a wallet and a phone in a case      
Well when it arrived I noticed it had a ribbon attaching the wrist strap and slowly but surely it starting unraveling . . .

I promptly contacted the company, Navor, being sure to include the picture above. They sent the following response (grammar/punctuation unedited):

Dear Valued Customer

We are sorry for the inconvenience., caused due on product issue. I have forwarded the problem to our development team to rectify it in future production .

May we send you the same wallet case New condition totally free of charge.

Please let us know if we are handling this matter appropriately & if not do write us your concerns.

We appreciate your business and look forward to serving you.

Thanks and regards.

Customer Service

And in just a few days a new one arrived. In the interim the case was still fine apart from the strap so I asked my mom what I should do to stop the fraying and she recommended Fray Check. Have you heard of it?

Well it worked like a charm and I can get a bit more life out of the existing case and will hold onto the new one for later.

Regarding protection the case has done its job. I have dropped it a few times and the edges got a little scratched up but other than that it's provided great protection. Not a crack in site!

Oh and one more note - I added a screen glare protector as I read the cards opposite the screen can have a tendency to scratch it. So far it's been OK apart from a bubble that appeared randomly underneath that I can't smooth out but three came in a pack (I gave one to Mr. Love Bird) so I'll hold out before using the last screen protector. It really does make looking at the screen much easier!

So there you have it - my S3 walletcase situation solved with outstanding customer service. I really am happy with the case - I get compliments on it all the time, and it's a breeze for running around the city with everything easily accessible!

Are you particular about your cellphone case? What are your must-have features?       


P.S. You can read previous Squeaky Wheel posts here.